Frequently Asked Questions

WHAT ARE YOUR DELIVERY OPTIONS?

Due to the detailed nature and our high order volume, our current order processing time is 2-3 business days, not including transit time. For all gift box orders, we ship via USPS. The transit time depends on location proximity to the state of Kansas. 

WILL I ALWAYS RECEIVE EXACTLY WHAT IS PICTURED IN THE COLLECTION GIFTS?

Because of the handmade nature of many of our products, there will be times when Kindred + Kel will substitute these items with comparable products of equal or greater value should supply run short.

CAN I ADD A PERSONALIZED NOTE?

Yes, absolutely. Each box comes with a handwritten note to your recipient. When you check out, include your message in the box that says “Add a Note to Recipient” and we will take care of the rest!

WILL A PACKING SLIP OR INVOICE BE INCLUDED WHEN I SEND A GIFT DIRECTLY TO THE RECIPIENT?

Kindred + Kel does not include a packing slip or invoice of any kind in our shipping boxes.

WHAT IS YOUR RETURN POLICY?

Due to the handmade nature of each gift box, Kindred + Kel does not offer returns. Any damage to the gift that may have occurred in transit must be reported within 24 hours of receipt to be eligible for replacement. Please contact us at hello@kindredandkel.com and we will do our very best to resolve the issue. Your business is important to us!

Would kindred + kel be interested in including my hand-crafted goods in your collection?

We currently work with a wonderful group of makers and artisans who create the items that are included in our gifts. If you would like your product to be considered, please send a sample to P.O. Box 223, Kechi, KS 67067 and we will connect with you if it looks like it might be a good fit.

We are grateful for the opportunity to make gifting convenient, yet meaningful, and believe that there is nothing quite like receiving a gift from the heart, especially when it has been curated with intention and the finest handcrafted goods. Every customer is incredibly important to this small business, and we are thankful for these kind words from some of the individuals whom we have been honored to serve.

Kind Words and Compliments

Great ideas for gifts, carefully chosen, customized for the recipient, beautifully packaged. Love the purchases I have made. Something for every occasion!
Debi L.
I had 2 baby gift boxes sent out to dear friends. They loved them. Fast shipping. Great price. Thanks for making me look like a Rockstar with no effort!
Rebecca D.
Kindred + Kel has really unique packaging! I received a beautiful box from a friend and everything was amazing. I'd definitely use K+K for any and all gift ideas!
Shayla B.
The gifts are amazing – you nailed it!
Stacy L.
The custom boxes Kelly put together for me for Christmas gifts arrived today and I am in love! Each one is beautifully put together; Kelly was amazing to work with and eager to make sure that the items in the box matched the personality of each recipient. If you are looking for that special, unique gift, Kelly is your girl to get you what you're looking for!!
Sheri S.
My friends loved the Bundle of Joy gift box! Highly recommend this small business!
Keith W.
This gift is perfect! I can’t wait to deliver it! You are amazing and I love that you helped me with this…thank you!
Bobby R.
Beautifully packaged, unique, hand selected, hand crafted gifts. If you are looking for a thoughtful gift with a very personal touch...you have found the place. I am so thankful for a wonderful supervisor who took the time to select an amazing gift.
Kim G.
She made a box for my mom, not only was it beautifully packaged, the contents were so well suited for my mom. Kelly made the process easy for me and listened well to my needs. It was a great experience!
Miranda M.
I stumbled onto this shop by accident and I am so glad I did! Kelly was super easy to work with and got me exactly what I wanted. She even offered to deliver it to me in person, to make sure I had it before Thanksgiving! Unfortunately, I live 4 hours away, but she made sure to ship it to me so that it was here in plenty of time!
Alyssa H.
When we were getting ready to have our baby in November, we received a beautifully and personally wrapped package that looked as if someone took great care to make it look very nice…not my forte. Upon opening it, we found an equally beautiful gift for our new baby girl! It made us feel special and valued, by our friends and by Kindred + Kel who took the time to make our gift special. Will definitely order from her in the future!! There is nothing like a perfectly picked and wrapped gift to brighten someone’s day! Thanks Kindred + Kel!
Todd M.
Everything in the beautiful gift box was so sweet!
Alysa A.
I received the prettiest gift ever! The presentation is precious! I love it.
Steph S.
Kindred + Kel is terrific! I have been looking for a unique gift for a new momma and client of mine and this is perfect! Unique and special just like the recipient.
Joni G.
Thank you so much for making every gift I order from you absolutely beautiful and special. I can’t say enough how much I love your work!
Miranda S.
I just received a gift from you from my sister and it is INCREDIBLE! Everything is so perfect and wonderful, I feel so spoiled. So impressed by your product.
Caitie B.
I love how easy it is to find the perfect gift. I’m proud to give gifts from Kindred + Kel.
Kathi M.
I just received a gift from Kindred + Kel that was from my sister and it is INCREDIBLE! Everything is so perfect and wonderful - I feel so spoiled! So impressed by your product!
Caitie B.
Thank you for being so easy with. Kindred + Kel is doing such a great job!!
Megan G.

If you have any questions about your order or just want to say hello, you can get in touch with us by sending an email or reach out through one of our social channels.  We would love to hear from you!

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