Frequently Asked Questions
WHAT ARE YOUR DELIVERY OPTIONS?
Due to the detailed nature and our high order volume, our current order processing time is 2-3 business days, not including transit time. For all gift box orders, we ship via USPS. The transit time depends on location proximity to the state of Kansas.
WILL I ALWAYS RECEIVE EXACTLY WHAT IS PICTURED IN THE COLLECTION GIFTS?
Because of the handmade nature of many of our products, there will be times when Kindred + Kel will substitute these items with comparable products of equal or greater value should supply run short.
CAN I ADD A PERSONALIZED NOTE?
Yes, absolutely. Each box comes with a handwritten note to your recipient. When you check out, include your message in the box that says “Add a Note to Recipient” and we will take care of the rest!
WILL A PACKING SLIP OR INVOICE BE INCLUDED WHEN I SEND A GIFT DIRECTLY TO THE RECIPIENT?
Kindred + Kel does not include a packing slip or invoice of any kind in our shipping boxes.
WHAT IS YOUR RETURN POLICY?
Due to the handmade nature of each gift box, Kindred + Kel does not offer returns. Any damage to the gift that may have occurred in transit must be reported within 24 hours of receipt to be eligible for replacement. Please contact us at [email protected] and we will do our very best to resolve the issue. Your business is important to us!
Would kindred + kel be interested in including my hand-crafted goods in your collection?
We currently work with a wonderful group of makers and artisans who create the items that are included in our gifts. If you would like your product to be considered, please send a sample to 4038 N Stone Barn Street, Maize KS 67101 and we will connect with you if it looks like it might be a good fit.